This is a complete blocker for us for onboarding Xero customers in the US.
We generate and push invoices automatically to Xero on behalf of our customers.
In the US, we rely on the accounting system to do the tax calcs (necessary, as it controls all the tax authority breakdowns that follow).
Currently we're being forced to tell customers that once our system has pushed the Invoice to their Xero, they need to go into Xero themselves and manually tell it to run the Avalara tax calcs for that Invoice. We have customers raising thousands of invoices per month and this workflow is completely infeasible.
Ideal behaviour: when we send through AVALARA as the lineitem taxcode, the created invoice response should immediately come back w the calculated tax rate.
Any similar variation of this, where we send some specific flag to trigger autocalc, and get the rate back in realtime (or even if we have to poll for a few seconds before it gets populated) would be a win.
Without a change here we have no choice but to actively _discourage_ our US customers from using Xero, lest they run into this awful admin overhead..
Please help turn this around!
Jarek Głowacki supported this idea ·
This is a complete blocker for us for onboarding Xero customers in the US.
We generate and push invoices automatically to Xero on behalf of our customers.
In the US, we rely on the accounting system to do the tax calcs (necessary, as it controls all the tax authority breakdowns that follow).
Currently we're being forced to tell customers that once our system has pushed the Invoice to their Xero, they need to go into Xero themselves and manually tell it to run the Avalara tax calcs for that Invoice. We have customers raising thousands of invoices per month and this workflow is completely infeasible.
Ideal behaviour: when we send through AVALARA as the lineitem taxcode, the created invoice response should immediately come back w the calculated tax rate.
Any similar variation of this, where we send some specific flag to trigger autocalc, and get the rate back in realtime (or even if we have to poll for a few seconds before it gets populated) would be a win.
Without a change here we have no choice but to actively _discourage_ our US customers from using Xero, lest they run into this awful admin overhead..
Please help turn this around!