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Hi Swapnil,
Thanks for the post.
We currently have a work around for the issue you are currently facing which may be of use.
It is possible to include ToLower() in the where clause when quering the endpoint. ie. ?Name.ToLower()=="{name}’
See the following commultiy thread for more information: https://stackoverflow.com/questions/60265042/can-xero-contacts-be-filtered-by-name-case-insensitive
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I agree that making contact search case insensitive through the API would improve usability and reduce unnecessary search failures. I recently came across http://wilsoncountycourt.org while looking into how legal record searches can be organized, and it reminded me how much smoother a flexible search experience can be. Small enhancements like this can save users time and make integrations far more reliable. Thanks for bringing up such a practical improvement.