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Hi Swapnil,
Thanks for the post.
We currently have a work around for the issue you are currently facing which may be of use.
It is possible to include ToLower() in the where clause when quering the endpoint. ie. ?Name.ToLower()=="{name}’
See the following commultiy thread for more information: https://stackoverflow.com/questions/60265042/can-xero-contacts-be-filtered-by-name-case-insensitive
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I completely agree, making the contact search case insensitive would save everyone a lot of headaches. When dealing with large datasets, strict casing just creates unnecessary friction, as we've noticed while managing https://mesacountycourt.org through our own integrations. It really should be a standard feature across all APIs to ensure smoother queries.